Building a Safer Digital Future: Our Commitment to Community Safety

At Roblox, we work every day to provide a space for people around the world to connect, create, and share experiences. Safety and civility is foundational as we build a platform with clear Community Standards and tools in place to help foster a respectful environment. There’s been a great deal of public discussion around child safety online recently—it’s something we also discuss internally and prioritize. We want to provide clarity on the rigorous safeguards that are already in place on Roblox, and the work we do to continually innovate and build in redundancies to help protect our community. We also want to be very clear about our commitment to continuing this work.

Many of us are also parents whose kids use Roblox. We navigate these same parental controls and many of these same conversations around our own kitchen tables. As parents, we also know firsthand that there’s no one perfect, easy-to-use tool that works across all sites to keep our kids safe. We also know that our perspectives are just one piece of the insights we need—so we incorporate insights and research from close partnerships with independent experts and safety organizations. These partners help us continually test and assess our protections to see where we can strengthen them. We learn from them about industry best practices and new research that can help us advance.

A Multilayered Approach to Safety

While no system can ever be perfect, we’ve built a sophisticated system of redundant protections and multiple ways to catch bad actors. At Roblox, safety isn’t a single on/off switch, it’s an entire switchboard manned by thousands of experts. While no platform is immune to bad actors, we’ve implemented rigorous protections that go well beyond the basics. For example:

• Age-Appropriate Chat: Age checks are required to access chat, and allow us to group users with others of similar ages, limiting chat between minors and adults by default.

• Advanced chat filters: We employ highly sophisticated text filters that are on by default. These filters are designed to detect and block the sharing of personally identifiable information (PII)—such as addresses, phone numbers, and social media handles—as well as attempts to move conversations off of Roblox, sexual content, grooming, bullying, name-calling, discrimination, and profanity.

• Preemptive risk detection: We developed Roblox Sentinel, an AI system built on contrastive learning that helps us detect early signs of potential child endangerment so that we can investigate sooner and, when relevant, escalate to law enforcement.

• Restricted media sharing: Unlike many platforms, Roblox does not allow user-to-user sharing of images or videos, which reduces the risk of inappropriate content being exchanged.

• Proactive moderation: We deploy a dual-layer defense: Advanced AI working in tandem with thousands of dedicated human moderators working to enforce our content policies 24/7 and swiftly remove bad actors from the platform.

• Robust parental controls: We provide tools that allow parents to monitor their child’s activity on Roblox, set screen-time and spending limits, and determine the types of games and chats their child can access.

User Reporting: Our Last Line of Defense

The many layers described above catch the vast majority of bad actors and bad behavior caught on Roblox. The final layer in this system is user reporting. Our creators and users are often the ones to spot new trends emerging, including new inappropriate slang or memes or new attempts to bypass our systems.

We encourage users to report any concerning content or activity immediately—either through our reporting tools or directly to law enforcement. This is the most effective way for users and community members to help protect our community:

• Direct user reporting allows us to take swift action, including referring to law enforcement when necessary.

• Reporting suspicious behavior directly via our Report Abuse tool captures time-sensitive metadata, user identifiers, and visual evidence. This actionable data is critical for a swift and thorough investigation.

• These reports are a highly effective tool in helping us identify and, when appropriate, permanently ban individuals (i.e., for more severe or habitual offenses).

As the digital safety landscape evolves, so do our safeguards. We will continue to collaborate with safety organizations and listen to our community to ensure that Roblox remains a positive, safe, and enriching environment for today’s users and for the next generation.